Terms and Conditions
SHIPPING
Orders are processed and received 3-10 business days. On average, customers receive their orders within 3-5 business days from the time the order is placed. Once shipped, international orders can take up to 12 business days for delivery. During huge sales it can take up to 15 business days. Shipping is suspended on holidays and cannot be calculated as a business day. Orders placed Friday-Sunday will not be processed until Monday.
Shipping Delays
All orders are subject to order verification and security checks.
Orders must be verified before shipping. Orders where the billing address differs from the shipping address may be subjected to security checks in which can delay your order. When using Payfast we suggest customers ship to address that is confirmed on Payfast site. We suggest customers use same billing address as ship address to prevent shipping delays due to mandatory verification checks. We suggest checking out using PayFast if the billing address differs from the shipping address to prevent order delay. Prive Empire is not liable for shipping delays due to increment weather, holidays, natural disasters, or carrier delays, order verification or incorrect shipping addresses . Your order will be shipped to the address as entered on our website.
Providing an incomplete and/or incorrect shipping address is one of the leading causes of shipping delays. Upon ordering, please ensure all delivery information is complete and accurate to ensure successful delivery. If an order is returned due to insufficient or incorrect address, you will be responsible for reshipment.
*We ship using Dawn Wing and in certain cases DHL
International Orders
Prices quoted on www.priveempire.com includes products purchased as well as shipping. Pricing does not include duties, taxes, or customs fees. International orders may be subjected to custom and duty charges . Please understand we cannot do anything about this. This is pertaining to your country rules.
Please note that international customers are responsible for any fees such as import duties, customs, and local taxes that may be required for delivery to your country. Duties, taxes, and customs fees vary by country so we recommend contacting your country’s customs department for estimated rates.
International shipping is 6-10 business days via DHL or FedEX. However, shipping delays may occur due to Customs Clearance. Prive Empire is not responsible for shipping delays due to Customs Clearance.
After placing your order you will receive a tracking number once package is shipped. You can use this number to track the progress of your order. Please allow 24-48 hours after receiving your tracking number to track your order.
For questions on policy
Please contact admin@portablebranding.com
RETURN POLICY
We at Prive Empire our goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase. Shipping fee is nonrefundable.
All purchases are final. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt. You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a exchange credit.
We will only exchange 1 time. Please contact us on customerservice@portablebranding.com and we will forward you exchange instructions. During sales we do not offer exchanges. All sales are final.
We recommend that you send your package via Dawn Wing along with necessary insurance as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.
Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.
When ordering please ensure correct address. Prive Empire will apply a R250.00 undeliverable order and corrections to shipping addressed caused by customer error.
Order Verification
The safety and security of our customers is the utmost priority of Prive Empire. To this end, Prive Empire seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Prive Empire has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:
- The billing address on the customer’s order does not match the credit card used in the transaction
- The shipping address provided in the order is different than the billing address
- Unusual shopping patterns
Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email customerservices@portablebranding.com or call 081 312 2521 (Monday – Friday 08:00 am- 17:00pm).
CANCELLATION POLICY
Prive Empire will process orders between 1-2 business days. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund we will have to have the hair back in our possession before refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and saleable condition for refund. We will need you to send your original receipt back. We will not refund without original receipt. You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a refund.
CANCELLATION BY Prive Empire
Prive Empire reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.
- If information given by customer is deemed fraudulent
If you have any questions on how to exchange hair please forward your questions to customerservice@portablebranding.com
INTERNATIONAL ORDERS
All customers are responsible for their own shipping, duty fees and custom charges. Prive Empire will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of Prive Empire prices.
Shipping and delivery can take up to 10 business days to receive.
PRIVACY POLICY
Your privacy is important to us. Prive Empire values customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Prive Empire users.
Prive Empire is totally committed to protecting the privacy of our customers. We will not sell your name, address, email address, credit card information and personal information to any third party without your permission. If you were linked to our site by another site, we cannot be responsible or held liable for their actions.
We may disclose your personal information only if required by law to do so or you have violated our terms of service.
The security of your personal information is important to us. Credit card payments are encrypted through SSL. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy at any time. We recommend that you review our site frequently for any changes.
CHANGES TO YOUR CONTACT INFORMATION
If you would like to update your profile please email us with the changes at customerservice@portablebranding.com
COLLECTION OF INFORMATION
In order to use the Prive Empire website, we may require information from you in order to provide best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any information collected by Prive Empire is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address and credit/debit card information.
IDENTITY CONSENT
By using Prive Empire, you represent that the information that is given to us is true.
FRAUD
We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.
PLEASE CONTACT US WITH ANY QUESTIONS
sales@portablebranding.com